How nice of you to try to contact us! Do you have a question about your package? Then first read our FAQ below as it consists of the most frequently asked questions. Most likely you will find an answer here! And if not? Then you can always contact us.
1. Where is my package?
Our packages have an average delivery time of 5 working days. This is because we are a company that cares about the world and nature, so we don't want to send just a few orders every day. We collect packages in bulk and once we reach our minimum threshold, we send them all at once. We hope you understand this and want to help us create a better and healthier world.
2. 5 working days have passed and I still haven't received my package?
We are sorry that this has happened.... Have you checked the Track & Trace yet? Sometimes it happens that packages get stuck at customs. Please wait an additional 7 days. We are sorry for the inconvenience, but we see that in 95% of these cases the package is still delivered. Have you waited 20 working days and an extra 7 days? Then please contact us and together we will find a solution.
3. Where can I find my track & trace code?
Once your order is shipped, you will automatically receive a Track & Trace code. It takes about 24 hours before the track & trace code is visible. Also check your spam, sometimes our emails end up there.
4. How can I track my order?
You can track your order with the Track & Trace number you received by email. Enter the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.
5. I am not satisfied with my package
Please contact us with an explanation + photo/video of the problem, we will help you as soon as we can.
6. Still can't find what you're looking for?
Click here to reach our customer service team. Due to an overload of customer service emails, it may take up to 24 hours before you receive a response. Thank you for your patience.